When prompted, click Desktop to save the file on your desktop. For Mac, Download ScreenLogic Connect for Mac Computers (Mac OS versions 10.8 and higher). 
You can subsequently start this program by double clicking on the "ScreenLogic Connect" icon. This is only required the first time you run this application. The first time you run this program, RIGHT click on the icon and choose "Run as Administrator". NOTE: For Windows users, there will be a new icon shortcut called "ScreenLogic Connect" on your desktop.
Before running the new installer, please uninstall your existing version of ScreenLogic Connect. When prompted, click Desktop to save the file on your computer. If your browser shows an information bar, click and then select "Download file". For PCs, download the ScreenLogic setup program for Windows XP, WindowsVista, 7, 8 and 10. I'm not sure if my ISP has changed my public IP between the time we set this up until today, but even if they did, I would think resetting the protocol adapter would cause it to phone home again and update the IP address.Īnyone have any ideas? Considering I was able to connect on day 1, I don't think this is a firewall or router config issue but am open to suggestions.ScreenLogic Connect interface software for PC and Mac I realize the protocol adapter phones home to Pentair, and reports the public IP of my router, and then uses this to allow remote connection. I have a static IP address assigned to it in my router as well. I've already tried unplugging and replugging the power to the protocol adapter, and it hasn't worked. 
Prior to hanging on "Requesting gateway connection", I can see other messages flashing, but it's too fast to be able to read them.
I've tried several times, and it hangs on "Requesting gateway connection " for a minute or so, then displays the error. but when I tried, I get "ERROR: Cannot connect" so I thought, -I can answer that Just log into ScreenLogic. my wife made a comment "I'd really like to swim today, I wonder what the water temp is?". When we initially installed the ScreenLogic setup, I used my phone to connect to it remotely (ie: I shut my phone's WiFi off, and connected over the Since then, I've been connecting locally (while on my home's WiFi) and all has been fine.
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